Alexa and I have another article up at FastCompany on social entrepreneurs and bots, and their roles in thriving in complex environments -- and how that's critical in saving the world:
However, bots can also act as good agents for systems governance as long as two principles are in place: transparency and trust. First, if we are to depend on bots to manage these complex systems then this management must be transparent for anyone to inspect, challenge, and improve. Secondly, the trust in the system must similarly be distributed. We are long past the days where any one entity could simply say “trust me.” The bots must act within a trust framework, where any agent in the system can begin to assign trust values to other agents. Add back in transparency, and you get a web of trust which scales rapidly without the need for any central trusted-by-default agent.
But robots aren't the only things that can disrupt the system with a new kind of logic. There is already one agent of systems-change that’s working outside the traditional methodology in a way that can effect drastic change: social entrepreneurs.
The social entrepreneur is, like a robot, another type of actor accustomed to operating in complex environments. Social entrepreneurs tackle major social issues and offer new, innovative ideas for wide-scale change. They seek out what is not working and solve the problem by changing the system, spreading the solution, and persuading entire societies to take new leaps. In this way they are both the destabilizing element and the control system.
A colleague and I have the first of two articles posted on FastCompany - discussing the role of automation in job creation -- and destruction:
Look deeply into the beady little electronic eye of your vacuum-cleaning robot, and you’ll see a machine bent on world domination. For now, it focuses on finding and eradicating dirt, but every time it gets into a particularly extracted fight with a wall, your feet, or a house pet--you know it has larger ambitions. More concerning than the Roomba’s aggressive policy stance against furniture legs is what it as a product means for labor, job creation, and automation.
We’re used to a well-worn path in manufacturing, and business in general. An extra bright cave-dweller figures out how to use a round object to help move large things, early adopters begin to share the practice, and then pretty soon everyone is using wheels. Eventually, artisan wheel-makers find themselves out of a job when factories start pumping out robot-manufactured wheels, and we move on as a society--wheels are now a given commodity.
The thing is, those robots have taken over the factory floor, and are moving upstairs.