This is a rough summary of my talk Tuesday night at DCWeek's Hot Tech Trends
. Read more about the panel
and continue the discussion over at quora
The trend I'm most interested in right now is actually as much offline as it is on. It really hit me a few weeks ago as I was reading through the minutes of an Occupy General Assembly. Here was a huge meeting with multiple viewpoints that was being successfully self-facilitated, prioritizing issues and moving quickly. This was a committee
that was being collaborative, open, transparent, and still ... effective
It really got me thinking on how we are are becoming accustomed to new social constructs in movements, government, and business. These concepts are familiar to anyone who's delved into the nuts and bolts of open source software -- like collaboration, shared or no ownership, team-building, and radical transparency -- but they're popping up everywhere offline.
So, I want to tackle the convergence of these concepts offline with the democratization of tools online
By democratization, I really mean simplicity and open to all. An important pre-condition to this is basic access, but we are increasingly living in an access-rich world, thanks to mobile. This year, Africa surpassed both European and the Americas and is now the second largest market for mobiles - behind only the Asia/Pacific region.
But beyond access, there is a new "digital divide" if you will -- the ability to create and engage in a participatory experience. Things like Twitter and blogging have long been low barriers of entry for getting your voice heard online. The exciting development in this arena is that it is mindbogglingly easy to create complex sites and apps with drupal and wordpress, at least compared to the work this would have taken 10 years ago.
This combination of a simple toolbox and open social constructs is powerful.
The past few years have been accelerating this convergence. Blogs and Wikipedia have permanently altered publishing, Twitter, Facebook and foursquare have opened up your social life, and Yelp and Tripadvisor have changed your customer service interactions with travel and dining destinations.
But more importantly, crowdfunding models like Kiva and Kickstarter are toe-in-water steps towards creating collaborative business models by seeking out customers and supporters in a very early stage and rallying their support around potential projects and products. Co-working spaces provide entry-level incubation for young startups with great perks of cross-startup networking and talent sharing. These fast prototyping models reduce overall risk and create engaged, evangelical customers and partners.
The social change sphere has jumped in to this intersection and is spawning hundereds of really exciting co-creation models. We've seen this in crisis mapping (Snowpocalypse, Haiti, Thailand), protest movements (Moldova, ArabSpring, OWS), open data mashups combining entrepreneurs and civic data (Apps4Democracy, UN Global Pulse), and even countries crowdsourcing their own constitutions (Iceleand
and now Morocco
The availability of these easy to use platforms and expectations of openness and co-creation is forcing new levels of engagement in all sectors. People are no longer OK with occasional, reactive, or superficial engagement.
My first human interaction with a brand shouldn't be after I post a negative tweet - nor should it be a annual 10 page user survey that never changes anything. I want to help build their business and be engaged at a strategic level, even though I'm "just" a consumer
If that sounds a bit insane and totally unscalable, just replace business with government and consumer with citizen and it suddenly sounds less crazy.
Business, non-profits, social enterprises, and governments will all need to open up not only their data or their superficial interactions, but begin to fully collaborate with their communities on their policies and business plans.
This means that 2012 holds a huge potential for global co-creation and new organizational frameworks, and anyone who doesn't begin to engage customers, supporters and citizens in this way is going to be shut out by organizations that aren't merely building their business with their users in mind, but building their business with their users.
With these concepts of shared ownership, highly functional teams, collaboration and transparency, combined with online structures that parallel these same values, we have a world where decentralized, democratized power structures forming across the digital/analog borders. This changes governance, economics, social change and business.
Holy shit, this is going to be a wild, fun ride.
"All the things" courtesy quickmeme with the amazing original comic by Hyperbole and a Half